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Terms & Conditions

Last updated on 09-08-2024 20:27:31

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These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between BASSU HOMECARE SERVICES LLP, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:
 

  • To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.

  • The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.

  • You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.

  • You agree to pay us the charges associated with availing the Services.

  • You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

  • You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.

  • You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.

  • You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.

  • Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

  • These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

  • All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Goa, Goa

  • All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Cancellation & Refund Policy

Bassu Homecare Services LLP ("we," "us," or "our") strives to provide excellent customer service. Our cancellation and refund policy outlines the terms and conditions for cancellations, refunds, and returns.

Cancellation Terms:

  • Immediate Cancellation: Requests made immediately after placing an order may be considered, provided the order has not been communicated to vendors/merchants.

  • Perishable Items: Cancellation requests for perishable items (flowers, eatables, etc.) will not be accepted. However, refunds/replacements may be offered if product quality is deemed unsatisfactory.

  • Damaged/Defective Items: Report damages/defects to our Customer Service team within same day of receipt. We will investigate and take appropriate action.

  • Product Discrepancy: Notify us within same day of receipt if the product differs from website descriptions or expectations.

Refund Process:

  • Refund Timeline: Approved refunds will be processed within 1-2 Days.

  • Refund Method: Refunds will be issued to the original payment method.

  • Refund Amount: Refunds will be issued for the full amount or partial amount, depending on the circumstance.

Return Policy:

  • Return Window: Returns are accepted within 3 days of delivery.

  • Return Shipping: Customer is responsible for return shipping costs.

  • Restocking Fee: A restocking fee of 10% may apply.

Warranty Claims:

For products with manufacturer warranties, please contact the manufacturer directly.

Governing Law:

These terms shall be governed by and construed in accordance with the laws of Goa, India.

Dispute Resolution:

Any disputes arising out of or related to these terms shall be resolved through arbitration.

Changes to Policy:

We reserve the right to modify this policy at any time.

Contact Us:

Phone: +91 7499867320
Email: isupport@bassuhomecare.com
Address: Bassu Homecare Services LLP, Goa, India

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